At Ready Books, we are committed to providing a seamless and satisfying shopping experience. While we strive to ensure that every order meets our high standards, we understand that there may be situations where a refund, exchange, or return is necessary. This Refund Policy outlines the terms and procedures for handling refunds, returns, and exchanges to ensure clarity and transparency for our customers.
Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Damaged or Defective Items:
If you receive a book that is damaged, defective, or incorrect, you are eligible for a full refund or replacement. - Incorrect Order Fulfillment:
In cases where the wrong item or format was sent, Ready Books will provide a refund or send the correct item at no additional cost. - Digital Products:
Refunds for digital products (e-books and audiobooks) are generally only available in cases where technical issues prevent access to the purchased content or if the product is defective. - Other Exceptional Circumstances:
Any other refund requests will be assessed on a case-by-case basis in line with our commitment to customer satisfaction.
Refund Request Procedure
To request a refund, please follow these steps:
- Contact Customer Service:
Notify us as soon as possible using the contact information below. Include your order number, details of the issue, and any supporting evidence (such as photos for damaged items). - Verification and Approval:
Our customer support team will review your request and may contact you for additional information. Once verified, the refund will be approved in accordance with this policy. - Return of Physical Items:
If a physical product needs to be returned, Ready Books will provide instructions on the return shipping process. Customers are generally required to return the item in its original packaging. - Refund Processing:
Approved refunds will be processed using the same payment method used for the original purchase. Processing times may vary depending on your bank or payment provider, typically taking between 5-14 business days.
Non-Refundable Items
The following items are generally not eligible for a refund:
- Books that have been damaged due to customer misuse or negligence.
- Downloaded digital products that have been successfully accessed or consumed.
- Gift cards and promotional vouchers unless otherwise stated.
Exchanges
Ready Books offers exchanges for damaged or incorrect physical items. If you wish to exchange an item for another, please contact our support team to arrange the exchange. Exchanges are subject to product availability.
Shipping Costs
- Shipping costs for returning damaged or incorrect items are covered by Ready Books.
- For returns requested for reasons other than product defect or error, customers may be responsible for return shipping costs.
Customer Support
Our team is dedicated to assisting you with any issues related to refunds, returns, or exchanges. Please contact us with questions or to initiate a refund request:
Phone: +44 078 6572 0676
Email: [email protected]
Address: 54 Station Rd, New Barnet, Barnet EN5 1QG, United Kingdom
We aim to resolve all refund and return requests promptly and fairly, ensuring that your experience with Ready Books remains positive and trustworthy.