At Ease Book LLC, we are committed to providing high-quality publishing, editing, and author support services. We understand that sometimes circumstances may require a refund, and this Refund Policy outlines the conditions, procedures, and eligibility criteria for requesting a refund.
By using our services, you agree to the terms described in this policy.
1. General Refund Policy
- Refunds are considered only under specific circumstances as outlined below.
- Refunds are not guaranteed for dissatisfaction based solely on subjective preference after services have been delivered.
- Requests for refunds must be submitted in writing and include all relevant details regarding the service purchased.
Ease Book LLC aims to resolve any concerns fairly and promptly to ensure client satisfaction.
2. Eligibility for Refunds
Refunds may be considered in the following situations:
- Non-Delivery of Services
- If a service that was paid for is not delivered within the agreed timeframe without prior notice, clients are eligible to request a full refund.
- Errors or Service Deficiencies
- If Ease Book LLC fails to deliver services in accordance with the agreed scope and standards, clients may request a partial or full refund, depending on the extent of the issue.
- Duplicate Payments or Billing Errors
- Any duplicate payment or billing error will be promptly corrected, and the excess amount refunded in full.
Refunds are not provided for:
- Completed work that meets the agreed specifications
- Changes in personal preference or decision to cancel after service completion
- Services already in progress where work has been delivered
3. Refund Request Procedure
To request a refund:
- Contact Us: Submit your request via email or phone using the contact information below.
- Provide Details: Include your full name, contact information, service purchased, date of transaction, and reason for the refund.
- Assessment: Our team will review your request and respond within 7 business days with approval, denial, or further instructions.
- Refund Processing: If approved, refunds will be processed to the original payment method within 10 business days.
4. Payment Methods and Refund Timeline
Refunds will be issued using the original payment method whenever possible. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account. Ease Book LLC is not responsible for delays caused by financial institutions.
5. Amendments to Refund Policy
Ease Book LLC reserves the right to update or modify this Refund Policy at any time. All updates will be effective immediately upon posting on our website. Clients are encouraged to review this page periodically to stay informed about our refund practices.
6. Contact Information
For questions, concerns, or refund requests, please contact our customer service team:
Phone: +44 078 2019 2318
Email: [email protected]
Address: 16 Ordnance Ln, York YO10 4DZ, United Kingdom
Our team is committed to handling all refund inquiries professionally, fairly, and promptly.
Ease Book LLC values its clients and strives to maintain a transparent, fair, and professional approach to all refund requests. Your satisfaction and trust are our top priorities.