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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

When it comes to delivering great customer service and customer experience, many companies miss the mark. But there’s no reason this should include you and your company. Ignore Your Customers (and They’ll Go Away) spells out, step by step, how to craft a customer service culture and customer experience so powerful that they’ll transform your organization and boost your company’s bottom line.

You’ll enjoy inspirational, often hilarious, tales from the trenches as author Micah Solomon, one of the world’s best-known customer service consultants, relates hands-on adventures about assessing and improving customer service in various industries.

You’ll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how the company delivers “wow” customer service. From Richard Branson, you’ll learn how Virgin brands deliver authentic customer service (avoiding what Branson calls “Stepford Customer Service”) and Branson’s secrets for turning social media attackers into brand promoters.

Drawing on a wealth of stories personally assembled from today’s most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and The Ritz-Carlton Hotel Company, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.

Titulo:Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
ISBN:9781400214921
Tipo de formato:



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Acerca de Micah Solomon

MICAH SOLOMON (Seattle, WA) has been named by the Financial Post as a new guru of customer service excellence. He is a top keynote speaker and consultant on customer service issues, the customer experience, and company culture. A successful entrepreneur, he coauthored the bestselling


    Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience Comentarios

  • Sarah Gilstrap

    As a Certified Patient Experience Professional (CPXP), I'm always looking for new books to recommend to colleagues working to improve the patient, family, provider and employee experience in care sett...

  • Scott McCormick

    Micah Solomon is such a breezy and engaging writer that Ill often sit down with every intention of reading for just a few minutes only to suddenly realize Im halfway through the book and I should real...

  • Eva

    Micah is one of the rare writers who does not use one word too many to bring his point across. Despite many anecdotes and humorous comments that make reading his books a delight where 10 pages feel li...

  • Blaine Greenfield

    Read Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience (HarperCollins Leadership) by Micah Solomon. ... The author, today's best-...

  • Yana Fayer

    Micah Solomons Ignore your customers (and Theyll Go Away) offers a simple and easy to read answer to the challenging question how do I keep my customers? It is much more cost effective to keep a custo...

  • Kimberly Rotter

    I received this book as a gift and I'm so glad I read it. The book really hits its target. My business is based on contracts that generally do not last more than two years. Keeping customers longer an...

  • Ila Atkins

    I have to confess, Micah Solomon is on my personal Mount Rushmore his approach and delivery make the Customer Service and Company Culture genre both approachable and something to strive toward daily ...

  • Steve Bullington

    Everyone talks about the Experience Economy but how do you move your organization successfully into this new world? @Micah Solomon's new book "Ignore Your Customers and They'll Go Away" is the perfect...

  • Sam Klaidman

    I just finished reading "Ignore Your Customers..." and have to say that I learned a lot of great ideas which I can put into practice immediately.And one of my unexpected but highly appreciated feature...

  • Nyse

    Just finished it.From the title you can see its a book on driving truly amazing customer service.But rather than 250 pages of platitudes, Solomon breaks down the service secrets into bite-sized, actio...

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