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Crucial Conversations: Tools for Talking When Stakes Are High

Crucial Conversations: Tools for Talking When Stakes Are High

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want

Titulo:Crucial Conversations: Tools for Talking When Stakes Are High
Idioma de edición:English
ISBN:9780071401944
Tipo de formato:



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Acerca de Kerry Patterson

Kerry is a prolific writer who has coauthored numerous articles and award-winning training programs. Kerry taught at Brigham Young University’s Marriott School of Management and then cofounded Interact Performance Systems, where he worked for ten years as vice president of research and development. Kerry is coauthor of the New York Times bestsellers Change Anything, Crucial Conversations, Crucial


    Crucial Conversations: Tools for Talking When Stakes Are High Comentarios

  • carol.

    Dear Goodreads:A 'crucial conversation' is one that1) opinions vary2) stakes are high3) parties involved have strong emotions.Sound familiar? What we have at Goodreads is a Crucial Conversation.Ways y...

  • Nancy G

    I teach this course and have found the skills and insights that people experience can be life-changing. This book will help you in your personal and professional relationships. Crucial Conversations i...

  • Nancy

    Ok, I read this because the boss suggested it. He suggested it because I don't deal well with overly emotional, crying, touchy feely people. I'm more of a "get the hell over it" kind of girl.The book ...

  • Matthew

    Self-help books can be a tough sell. Crucial Conversations was given to everyone where I work as required reading. When given required self-help reading you may immediately make assumptions:• This i...

  • Meghan

    This book has valuable information, but the reader has to dig for it. I'm not impressed with the editing job; I think the editor could have helped bring more clarity to the discussion. They come up wi...

  • Matt

    It seems like every business book nowadays has a foreword by Stephen R. Covey. It’s almost like – if he didn’t endorse it - it’s not worth reading. This book is not an easy read like Leadershi...

  • WhatIReallyRead (Anna)

    THE GOOD- the book had some pretty good advice, really not much I could have argued with- it was indeed quite specific, and described real conversational tools, as stated in the title - it had lots of...

  • Angela

    Probably the most influential book I've read in the past five years. The concepts have probably been around for a long time, but this was my first exposure to them. I'm still learning how to do the th...

  • Sheherazahde

    I love this book! It changed my life and I recommend it to everyone. One of the major problems that has plagued me all my life was becoming too emotional when things were important to me. This book ha...

  • Trish

    This book has all the ingredients one needs to improve one's interactions when one is stuck in cycles of rage or disagreement. It has remarkably similar prescriptions to other readings I have done on ...

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